Returns
For returns due to a size error or defect, the company accepts the exchange of the item if the customer notifies us within 14 days of receiving the package, the stamp of the proof of delivery being proof. A stock management fee of €10 applies in the event of a return due to a size error. The company may also offer a credit note for the next order; however, the company does not offer refunds. In the event that the customer wishes to exchange a product for a cheaper one, the company will make the exchange and provide the difference in the form of a voucher.
Please note: It is essential to read the size guide before ordering. The dimensions indicated in our size guides correspond to the items themselves and not to the measurements of the person. We recommend that you check your sizes carefully to avoid any inconvenience.
Returned items should be sent to the following address:
ALPHA Technical Gear
23 rue Jules Ferry
40260 LESPERON
Accompanying your package, you will find the invoice for your order as well as the item you would like in exchange.
Returned products must not have been modified or used for any purpose other than their intended purpose. Any return of ALPHA products is the responsibility of the customer and at their expense. If the return concerns a product defect attributable to ALPHA, the company will refund the delivery costs in the form of a purchase voucher after receiving the invoice for the latter. However, if the return concerns a size error, ALPHA is not responsible and the return and resend costs are the responsibility of the customer.
It is important to contact us quickly after receiving your package if you encounter any problems with your order, in order to benefit from the return and exchange conditions within the 14-day withdrawal period.